Sorry to hear that. Here's how to get it sorted quickly.
1. Film a short video that clearly shows the problem: the shaver in view, you trying to use it (turning it on, charging it or running it), and the fault visible or audible.
2. Email it to reply@thesmoothgeezer.com with your order number and a sentence or two explaining what's wrong and when it started.
A clear video means we can sort it without any back and forth.
What happens next
- Within 30 days of delivery: we'll refund you, usually without needing the shaver back.
- Within the first year: we'll send you a replacement.
- After the first year: you're covered by our lifetime warranty, as long as you've replaced your blades every 6 months.